Dan in Hamilton

Our fence needed replacing due to storm damage. Mike and Cody were professional, quickly tearing out the old fence, and then working through the absolutely gruelling heat of the past week to get the new fence installed. They adapted on the fly to the addition of a common fence with my neighbour, despite a delay due to getting the additional locates. Once the new locates were in, they quickly finished the additional 80 feet of fence. They cleaned the entire area, leaving it looking nicer than when they started, and I couldn't be happier with the work done.

Moved into a new house in August. Decided we were going to swap the electric appliances for natural gas. Called Shipton's, and they sent a lady out to provide a quote. The original quote was $1400 for roughly 150 feet of gas line, plus stove hookup. We went ahead and bought a stove, and contacted Shipton's to come and do the work. The two technicians were professional and polite. They told me everything that they would be doing, and provided a timeline. While they got started, I chilled in the yard playing with my dog. About 25 minutes into the job, one of the techs (Nick, I believe his name was) came and got me, and expressed they'd found a problem. He showed me the gas lines running into the house, and the connection to my furnace - all were done with thread protectors, instead of actual couplings. Not only is this illegal, it's incredibly dangerous. After a quick consult with the office to get a new quote, they arranged to come back early on my next day off to start work. Overall, the scope of the job changed from simply having a line run to having every gas line in the house replaced, with a manifold installed so that each item could be shut off independently (furnace, water heater, fireplace, stove and a spare drop left for the dryer that I'm still waiting on delivery of.) While it cost far more than originally estimated, that's due to a change in scope of work, rather than any upselling or problem with the company themselves. I cannot speak more highly of Shipton's, the professionalism of the contractors, or the quality of the work done. Excellent in every regard!

Called them to have a cracked p trap on a wash tub replaced, which is attached to a sump and NEEDS to be flowing, or else I'll have flooding. (The p trap was broken when I attempted to snake it - the snake drove through the rotted metal.) The technician who came by insisted that my home drain was clogged, and that he would need to snake the entire drain system out to the road. (You could SEE the hole in the p trap.) Once I insisted that he only replace the p trap, he finally got to work. When I came to check on what was taking so long, I found that he had opened an access panel on the wall, and broken the cleanout access on the pluming stack. When I called him out on it, he insisted it was broken already (it wasn't, I had just been working there) and that it needed to be replaced, along with the entire drainage under the floor, because the stack was too small. (The stack serves one sink - by code it need only be a 2" line, which it is.) Now I'm stuck replacing 6 feet of drain line, plus redoing the trap attachment from the was tub, simply to fix what the "technician" broke. Don't use these people.