Incompetent from the start. I have moved my daughter several times and this is by far the worse company. In spite of explicit instructions on the Contract i.e. initial address and size of truck.... the movers went to the wrong address . That wasted 1 hour. And they showed up with the wrong size truck. So instead of the move being in 1 trip it was now 2 trips to complete the move. That cost them an additional 3 hours which we refused to pay for. Difficult to converse with the movers, as English was not their first language. Went it came time to pay, 2 different excuses from the manager that he blamed on the movers. Firstly, we were told the visa machine was broken. The second excuse was that the movers left the machine in the office in Burlington. These movers were taken advantage of by their manager. We were not paying until we had a revised invoice to take into account the faults on their end, essentially minus 4 hours. Would not recommend this moving company!
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- Company Response
Hello, we take these matters and our reviews very seriously, unfortunately, we have no record of any customer experience using this account, nor can we verify anything about your identity in our records. Do you have an invoice number so we can take a better look at your move. If you were a client of ours, we would like to investigate this issue further, please contact our agent at 6477674420 , so that we can resolve this issue immediately.