Andre

Called them in to assess if my furnace repairs were covered under warranty due to the failure of the secondary heat exchanger, to my surprise it was but performing such a repair on a 13 year old unit was not recommended. After a great consultation I decided to replace my furnace and air filter unit. As I had no heat the my appointment was scheduled for the next they. The crew came in on time. They meticulously took out the old furnace and put in the new one. It was not easy as they worked in a tight area. What I loved the most is that they kept on updating me on the progress, always with a smile and with professionalism. I was very impressed. When the work was completed, they spent the time to cleanup the entire area. You would never know someone had been in. They also took the time to go through a few tests and show me the operation of the new controller. I was a happy customer. To my even bigger surprise I received a call the next day from the sales person I had met 2 days ago, he was doing a follow up call regarding my level of satisfaction on the completed work and the performance of the crew. Being a Carrier Factory Authorized Dealer was an added bonus as all the work done was warranted by Carrier. With such a quality service there is no need to worry as Furnace AC Expert is here to stay for a long time!