Twenty year old windows in our home in desperate need of replacement – ice around the INSIDE of the windows during this last cold winter – no putting off the job anymore!
We did a lot of research and read a lot of reviews before deciding which companies to call for appointments as this is a very major cost
April 5, 2014 – called to make appt. “someone will call you back within 24 hours”
April 6 – 2014 – Brock called back and made 1st appt
April 8 – Sales Rep Bill showed up exactly on time with a great deal of samples and knowledge; Bill knows windows and could tell he was passionate about windows! Brock had the colour matching special so we took advantage of that
We had 3 other window companies come for quotes – one company NEVER sent a quote! Another local company, we weren’t fussy with the sales rep and a friends’ recommendation, while the rep was good, just felt it better to go with Brock with all their warranties, experience, etc
April 12 – Bill came back and prepared a rather detailed contract, along with a 25% deposit
April 17 – Installer Eric called early AM and said, “I can come to measure the windows later today”…..ah, I was working to afford the windows! Luckily, spouse was at home to let Eric do his measurements
May 12 – Eric called early AM again and said, “I have tomorrow and Wednesday” to install…..luckily, spouse was available again; and believe me, this was a complete fluke he would be available several days in a row
May 13 – 14 – Eric and the crew arrived on time and started the window replacement; they worked and hammered and caulked and worked until 5 pm sharp; we also had Brock remove and re-install our California shutters; they did not complete re-installing 3 California shutters and said, “I will be back on Sunday” to finish the job
May 17 – I called Eric to ask what time he would come on Sunday (the next day) and he said he could finish in about one hour; Eric arrived and finished the job and we paid
Our house was quite dusty after the install and while Brock did vacuum, dust on all flat surfaces; quickly remedied with a dusting.
Overall, we were very satisfied with the job Brock did. They came on time, did what they said they would do. Windows look excellent, neighbours have complimented us on the colour matching. It is much quieter in our rooms (especially the master bedroom). I guess the real test will be during winter and see if there is ICE on the inside. After spending $11,000 – I hope not !
The only thing that is preventing me from giving a “10” rating is when they called for the measurements and install and gave us exactly 10 minutes’ notice. As working people, we really do need more time, so perhaps they can work on that part. Recommend Brock for sure.