We have a 4 storey house and the master bedroom is on the higher floor with big windows and skylights. The central air conditioning is not powerful enough to cool the room and we can't control the air flow so we decided to install a ductless heat pump. I contacted 3 companies for a quote and to get some information even if I knew about the system before, I like to assess how knowledgeable sales people are. Darren from Novel Care was the best. He took time to explain every single detail about the heat pump and he took time to answer to all my questions. He stayed with me more than 30 minutes and he took time to check everything. Darren is the kind of person who likes his job... If you need a quote and some explanations, ask for him! The quote was fair but to be honest I don't mind paying more if the work is well done. The price was not my top priority but you can have an idea if a company is trying to rip you off, that's why I always ask for 3 quotes minimum. Now, about the installation, I am really picky and I look at every details. The first technician arrived and I had not a good feeling about him, I could tell he was not happy to be here, not really courteous etc. To be honest I was a bit worried because I know by experience that people who are not happy will not do a good job... The second technician (Nick) was the opposite, really courteous with a smile on his face. After 1 hour, the technicians had an argument, and the bad one left without saying anything to me... really unprofessional! I was so mad... I called right away Darren and explained the situation. he was really helpful and he tried his best to solve the situation. Again, Darren was amazing... Nick worked alone for 6 hours and he did a great job! He is really professional, meticulous and detail oriented. I was so lucky to have him. I could not imagine the installation without him. In the end, I would say that I recommend Novel Care if you ask for Darren and Nick, I was totally amazed by how they work. Both are hard workers and they love what they are doing. Our installation is perfect and I am really happy with it (see attached photos).
- Company Response
Thank you for your review Mathiew. Sorry to hear that one of our technicians did not leave you feeling happy but great that the rest of our team was able to complete the installation to your expectations. I will pass on your comments to Nick and Darren!