Reviews

1/10

I will NOT recommend this company to anyone since the owner, Lon is dishonest on the cost involved for the service and in quoting the service provided. I was quoted over the phone by Lon, the owner of $79.99/hour and he said that it would take approx. 1 -1.5 hours to replace the furnace and the estimated cost of $100-$200 for replacing the motor in my furnace, but likely $100-$150. In the end, I was charged with $99.99/hour and for 2 hours of cost when the actual time it took to change the motor was only 1 hour. Below are two versions of the story provided by the owner and his son, Blake (service person). The service men, his son Blake said the charge for 2 hours is because cost is $99.99/hour and they have to charge 1/2 hour labour for completing the form to submit our warranty claim for the motor and another 1/2 hour for travel time involved. Lon, the owner said that the cost he quoted me over the phone prior to the work was $99.99/hour, not $79.99, so I rebutted his comment responding that the quote of $99.99 was not our conversation over the phone. Then he changed his story and he said the charge is $79.99 for service call, but $99.99 for labour work. (Isn't this comment misleading customers?) He then commented that the reason for 2 hours of charge is because the charge for 20 min travelling to my house and 20 min charge to go back to their office. Total time would be 1 hour, 40 minutes, so the charge for 2 hours at $99.99/hour. As a consumer and based on my experience above, I will certainly NOT use this company for any service and DO NOT recommend this company. Although my loss is relatively small, approx. $50 (being overcharged and misquoted), the fact that the owner is dishonest and not admitting to his act of misquoting and misleading customer and multiple versions of what/how he is charging the customer, I will definitely not recommend this company to anyone. Consumers, beware of company like this. However, I will give the service person 1 star for his work done.

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10/10

I found Skylights Unlimited by googling on the internet. After reading their online reviews and meeting with Denis, I have decided to use Skylights Unlimited for our new skylight installation. Denis was very helpful and quick to respond to any of my questions. He also provided great referrals for ceiling work that needs to be done at my house. He was very accomodating and allowed their scaffold (built by his team) to be re-used by another contractor to finish off the ceiling work. His team of men, Ed, Gord and Darko were very professional, clean and provided great advice for any question that I have related to my house. I would definitely use them again and refer them to friends/relatives. Great job!

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Company Response

Thanks for the great recommendation, Annette. We’re glad to hear that the reviews given on here were helpful in your decision making process and now you’ve done the same for others in search of the best skylight installer! We’re always happy to refer others in the trades that we trust and know well. Glad the refinishing of your ceiling went well-it looks beautiful! Also, thanks for adding the pictures. It’s nice to be able to see some of the process of a new installation. Have a wonderful summer, Sarah

10/10

Mr. Potlight is excellent and I will rank them as one of the most professional contractors. John and his crew of 5 men were very professional, clean and efficient. John provided great advice and he also followed up with proper inspection. We installed 40+ potlights in our house. (including main floor, upstairs and exterior of the house). I will definitely recommend Mr. Potlight to friends/relatives and use them again in the future. Great job!

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