Reviews

10/10

My daughter called me to say she was hearing some noise in the attic. I called AAA Gates and they said because they were so busy, they could only come in a couple of days. I said that was ok, but they called back 30 minutes later to say that they had finished up some work early and would come over right away. Blake showed up within the hour, gave me a free quote and explained exactly how he would do the work. I was a little surprised at how detailed it was but felt immediately confident that the work would be done right. I agreed to the quote and he completed the work removing 5 baby raccoons and installing the one way door to get the mother out. The babies were placed in a heated box to wait for the mother to come and retrieve them. I did not realize that they would be treated with such care. He then proceeded to repair the damage the raccoon had done to the roof. I could not have been more pleased with the quality of the work done. I'm sure they can't always complete the work within 4 hours of the first call being made, but I was sure lucky this time.

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Company Response

Hi Simon B., thank you for clarifying that we "can't always complete the work within 4 hours of the first call"....although I wish we could provide that level of response for all our customers. I also appreciate that you clearly outlined how we solved your issue with a mother raccoon and 5 babies and that we "treated (them) with such care". It will certainly help other potential customers understand how we operate. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016, 2017 & 2018.

10/10

We recently bought a home in East York that had a roof that looked like it would collapse. I could tell that not only was the roof gone, there were already SIX layers on it, but that the deck, joists and supports were also rotten by how it was sagging. I met Bob, the estimator, who arrived on time, explained clearly what needed to be done and presented me with an estimate after examining the roof. I had already had a quote, so was very pleased with his estimate. He told me when they could start work, which coincided well with when we wanted it done. Tim & his crew arrived when promised and completed all the work in a timely fashion. The work could not have been done in a more professional manner. Highly recommend Bob, Tim and this company to anyone who needs roofing work done.

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Company Response

Thank you Simon for your detailed review and recommendation, it was our pleasure to have you as our customer!