Andrew in Markham

Darren from Canadian Roofing Company Ltd. is an outstanding example of what a good reliable contractor is. I was very pleasantly surprised that he did not ask for any deposit when I signed the contract, payment was only made upon completion of the job. He keeps his word and calls with updates when he says he will, I appreciated that and the photos updates showing the condition of the underlayment. Over the years I have hired many contractors for various projects, I have had to spend a lot of effort and time chasing most of them. Darren is one of the few good contractors who are very reliable and most importantly punctual. I did not have to chase him for any updates, he provided constant timely updates and the project was completed on schedule. The new roof does look good.

Otto and Ernie, from Wilkens Brothers Underpinning, took on the task of completing a huge underpinning job that involved building a new basement under a bungalow. [This job was abandoned by Clifford from Pegasus Underpinning after the city building inspector deemed Clifford's work unsafe. After Clifford took off, I felt hopeless and frustrated, until I found Otto and Ernie.] Their professionalism and skills were immediately apparent. Although this underpinning job was extremely difficult, Otto worked with the engineer to make the building safe. He brought in his team, Steven Troy, Anthony and Robert. They completed the excavation and built 9ft deep basement walls. I was very impressed with Steven's leadership and the entire team's work ethics. Steven always responded to my phone calls and text messages promptly, leaving me at ease with the project. Their customer service was excellent given the fact that there were many unforeseen challenges that came with the property. Wilkens Brothers Underpinning were able to provide solutions for all challenges promptly and met my requests with a positive attitude. Every time I visited the job site I noticed significant progress was being made. Steven, Anthony and Robert are an awesome self-managed team and took a lot of stress away from me. This is the way a truly professional team should function! I highly recommend Wilkens Brothers Underpinning if you want the job done right!

I had my flat roof and evestrough replaced. The guys did a good job cleaning up the mess after completion. I called them back to fix a gutter that was not sloped properly and was full of water. I very plesantly surprised when they showed up the next day to do the repairs. I would recommend Dimitri and Victor to people I know.

I had 13 windows and one patio door installed. The product quality is very good, but the installation is terrible. I have one window that leaks water, a window that is not centered in the opening, a window with ugly over lapping metal casing, a window that is not plumbed, crooked metal casing again, damaged fiberglass that they tried t cover up with caulking. Trying to get post sales service is frustrating like hell. The sales person Dimitri claims not to receive my email because of server problem. Mike the installer does not call back, keeps telling me the same line "I will call you next week". I escalated the issues to Phil Warnell the sales/installation manager. It is most frustrating talking to him, he likes to hear the sound of his own voice and babbles non-stop about things that have no logic and relevance. He is a very preemptively defensive man, keeps telling me this horribly long stories about how good his installers are. He does not even attempt to hear my concerns, in fact he would not let me speak, keeps trying to talk over me. I had to scream over his non-stop babble to get his attention. Phil promised to send out the technician, I have been waiting for over 4 months to get someone onsite. Phil, I took your advice and will post my real name here, so this way you know to contact me back to resolve my concerns. Just schedule the technician for real. This is also to prove you wrong that real people do post their frustrations online and are not anonymous. In fact I will be posting it on my personal blog as well http://www.wiivil.com. Andrew