Reviews

0/10

Thinking of hiring Patterned Concrete! One word -DON'T! Based on the reputation of Patterned Concrete (PC), I decided to hire them for my landscaping project but it was a big mistake. I never thought that my experience was going to be this bad and frustrating. For my project, the scope of work was clearly discussed with the PC salesperson and accordingly, she quoted me a price which looked affordable and I thought to proceed. I was advised to pay $1,000 upfront to create a drawing for the project with a promise that the drawing cost will be reduced from the final invoice. Considering the company's reputation/ salesperson assurance/confirmation for the written quotation and my capacity to afford, I paid for the drawing. The drawing was promised to be delivered within a week's time. However, it took more than 3 weeks to even have a rough sketch. Even after making repeated requests, and 4 weeks later, we have still not received a Final 3D drawing for the project. The corporation which calls itself "The Experts, Award Winning Specialists"!) has been giving all sort of excuses for this delay- backlog, "computer" crash, request for personal priorities. It has been a full time job for me to get their attention and support to sit together and finalize the sketch and then set a schedule to start the job. But my misery does not end here…4 weeks in, their updated quotation (that also based on a rough sketch) arrived with a big shock and surprise as it now includes a significant price increase from the last quote provided even when the area to be served has been reduced: a) the area reduced by 41.4% but the quote is up by 30.5% b) the area reduced by 11.5% but the quote is up by 53.7%. These are significantly different than the original quote and definitely, way beyond my budget. It appears that salesperson misrepresented and misled me to pay for something that was not feasible. The $1,000 paid is going to be a waste because the significant price increase is neither acceptable nor affordable. PC drawing that has not yet been delivered is a complete waste as most landscaping companies provide drawing without any upfront charge.

3 of 3 people found this review helpful.
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Company Response

Himanshoo, My first on-site meeting with you (no charge), we discussed your ideas for both the front and back of the house. Once the discussions were done, I proceeded to take measurements and pictures of the entire area and provided you with a base price but I also explained the quote was not 100% accurate based on the multiple elevations and not knowing exactly the plan for the front of the house. So, I recommended it would be better idea to schedule a second meeting with my designer. I explained my reasons for this meeting, and you agreed. Once you agreed, you asked if there was a charge and I explained that there would be a charge for a full-scale landscape drawing. I even went further and explained that the charge for this particular design is $1000. If you decided to proceed with our company then we would credit the amount, however if you chose to keep the design and go with another company no credit would be given.

0/10

Sorry, I need to change my rating and review. As a matter of fact, after chasing the staff of Sterling House Interiors (SHI) since August, 2017, we finally received a custom-made sectional with wrong dimensions and visible bad-workmanship. Their blaming the customer and refusal to admit and rectify their own mistake only indicates that Mr. Customer you are stupid who paid much more than the price of a similar style sectional (on display at their show room) but bigger in size than what we got. Earlier, they tried to cut the corners by showing their inability to procure the material that we selected and ordered. Instead of respecting our requirements, we were given a choice to reselect a fabric of inferior quality but at the same price. Using online review, we shared our terrible experience with SHI. That probably impacted their business and they got in touch with us to honor the order if we changed our review and rating. As a gesture of goodwill, we gave them other chance, but it was a terrible mistake as we realized later. We were offered a loaner which we accepted only when the delivery of our sofa got delayed beyond 12 weeks. Finally, when the delivery of our sofa was scheduled. after solid 20 weeks, just before we were going for vacation, we found that the received product had incorrect dimensions. We promptly advised them of our concerns, but we were advised not to worry, asked us to take the delivery promising that they would take care of any issues at a later date Later on, when we started our follow up … going back and forth since January of 2018, we got this reply from Sterling House Interior : “we are sorry that you are not happy but please try to understand that we have done EVERYTHING a store can possibly do to make you guys happy (i.e. absorbed all fabric costs, loaner to use for holidays). But as I mentioned earlier there is nothing more we can do. If resorting to bad reviews is what you find necessary then please do whatever makes you happy. I do feel the review is very unfair and shouldn’t be there in the first place. As Himanshoo will tell you we have bent over backwards from a retail stand point. Most other stores would never have done what we did. Bad review or not.” Our earlier email exchange: From: Himanshoo Sadana <hsadana@hotmail.com> Sent: September 18, 2017 4:54 PM To: info@sterlinghouse.ca Subject: Re: Sales Order SH13518 from STERLING HOUSE INTERIORS Hi Peter and Cristina, Thanks for your follow up, call and intend to honour the original order. Luckily, we have not yet placed any other order and can consider your offer to sort out things. However, during the discussion, Cristina mentioned that it will take 2 + 3/4 weeks to get the order processed. Considering the long wait, we can put only $500 deposit and not $1,500. Cristina also mentioned the possibility of arranging a loaner for the interim period but if that would cause any inconvenience/ cost to you then don't worry, we can wait till our sofa gets ready. If you are ok with this, please create the order giving the exact description of size/ style/ material quality. Thanks, Himanshoo

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Company Response

Hi Ritu/Himanshoo, we are sorry that you are not happy with the sofa you ordered. The sofa was made to the exact measurements you ordered and agreed to...as per handout given to you guys by Cristina.