This is the 3rd time we have had issue with a clogged kitchen sink. We have used another company two previous times but felt we needed someone who would look further into the problem. We found Rob through HomeStars and from the first contact, I knew we found the right person. Rob did not JUST respond to our iniital question which we posted We were told by the last company we needed someone with a camera to investigate our drain clogging. Rob took the time to ask questions to figure out why we keep having this problem and from our conversation he didn't think a camera was the solution. What stood out for me was : Rob is punctual, as he messaged me to say he would be a few minutes late - that was a wow - as it showed me he respects people's time as well. (He only was 10 minutes behind schedule!!). He also takes care of your home by wearing the shoe covers, and has a tarp to keep the floors from getting wet. Nice touch. Rob first investigated the pipes in the basement. He then successfully unclogged the drain - plus replaced pipes and the shut off to dishwasher which was leaking. It turned out that the air cap needed to be replaced as well - and once that was replaced, I have NEVER seen the water run down our drains that fast!! What a pleasure. Thank you Rob for your time today. You were very patient to get this all done 100% and we have no hesitation in recommending you to anyone who needs any plumbing work done. We will definitely use you in the future.
- Company Response
Angela thank you so very much for the kind honest words. Time is valuable these days and should be respected as everyone is busy. At Galaxy plumbing inc. We feel a big part of our job is not only quality service and installation but also education to our customers about their plumbing systems.
We are always here to help with any questions or concerns.
Thanks again for taking time out your day to leave us a review!.
All the best Angela.