Went to purchase a fridge, was told it would be 2-3 weeks for delivery. They gladly took my money. Now 3 months later and still no fridge. Emails never replied to and phone calls not returned. I get the run around...your sales person is away or the manager is off today. Avoid this company if you want service, all they want is your money and then they bow out. Horrible company. Yes I am sure I will receive an automated " we are sorry/apologize" message. But it's all meaningless.
- Approximate cost of services:
- $2,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Harley,
Thank you for your comment and bringing this to our attention. First and foremost, I would like to apologize for any inconvenience or frustration we may have caused you regarding the no stock on a fridge. Above all else, providing excellent customer service is our main goal and I am sorry your experience at our Trail Appliances Edmonton location was not a positive one. Given the opportunity, we would like to learn more details about your concerns. Please contact us at 780-438-8414 Shiera or 403-212-8548 Patricia at your convenience.