This morning, my wife raised the garage door and backed her car out of our garage. She pushed her remote to close her door, only to find the door jamming and a broken wire cable, having detached from the door, dangling freely. My wife and I managed to manually disconnect the door from the opener's carriage and together lowered the door manually to secure the garage for the day.
Hitting HomeStars.ca, I found Markham Garage Door Ltd to be a highly rated local service provider with Reviews claiming quick friendly response.
I sent them an email from HomeStars at around 7:10am, had a response from them by email by 9am and had an appointment booked with Ernie for 4pm that afternoon! Fast and very friendly service by email and by phone.
Got home and by 4:10pm, Ernie was onsite continuing with their fast and very friendly; and what I saw, thorough, inspection, identification of issue, replacement of cabling, retensioning of spring, re-calibration of door and a thorough maintenance (oiling and cleaning) of all springs, cables, pulleys, recalibration of door opener; all to ensure the door now operates better than and quieter than ever before - now even closing properly against the floor of the garage - prior seemingly always to leave a small gap prior.
Ernie had the opportunity to 'sell us' on a new set of doors; but he concluded that we had 'original' builder wood doors... but concluded that with proper maintenance, we should likely have several years of life left. An honest assessment; to get further life out of what we have; with some proper maintenance.
Thank you Ernie! I've got your company on file now.... when new doors are needed.