Reviews

10/10

Joe was a pleasure to have working on our home. A genuine and honest person, he is committed to his craft. He is a one man show and is hard working and clean, very knowledgeable and even went abouve and beyond what we had hired him for to help finish our home updating project. We will hire him back in a heartbeat when more work is needed. Thanks Joe!

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10/10

We needed to have a drier vent moved in order to conform with a new code from Enbridge. Mark was incredibaly accommodating and trouble shot every angle (as there were very few solutions). He battled wasp nests and cramped corners. Very helpful! Always responded promptly to calls and was kind enough to give us heads up if he was stuck in traffic. We've used Magic Touch before for our chimneys and hearth extension (to conform with updated regulations for insurance). We will be customers for life! Thanks Magic Touch Crew!

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Company Response

Hi Mani and Lily. Thank you for your feedback and I'm glad we were able to solve your problem ( wasps and all :) ). It's a pleasure serving great customers like you.
Kindest regards, Marc

10/10

Amazing time and advice they are willing to give. Always returned my calls or texts, very honest about the work needed as well as the work that's not necessary (never tries to upsell). We had a red-tag assigned from Embridge and Natural Choice, though they didn't do the work embridge required, coached us on what needed to be done in order to pass inspection. Natural Choice also inspected and signed off on the work done to make sure it was correct. Jame and Matt, a big thank you! You've got customers for life!

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Company Response

We know how it can be frustrating to not be able to get a hold of the original installing company leaving you with code violations. We won't leave anyone hanging, so glad to have spent that time with you both so keep you mr home safe and up to code. Here if and when you need us !

6/10

Update 17/07/2017 : Vendor sent someone over to repair and correct the issues with the bathroom window. Everything looks fine now. Thank you for taking the time to resolve client concerns. overall the experience was very rushed and not the best standard. The windows were not what we discussed, the written part of contract paper was mostly illegible except for the printed clauses and conditions. There was no way of understanding the spec of the window discussed vs what was written. When installing, it was a total rush job. The exterior insulation is sticking out of the frame, frame has some gaps and is not exactly straight. It looks like a very poorly done DIY job. We had called the company to come fix it and no one ever came. Take a look at the first picture - this is of the ground floor bathroom window. Seems to have come out ok. The next three pictures are of the upstairs bathroom window. There is foam sticking out in multiple spots; the framing has a gap at the bottom left.

3 of 3 people found this review helpful.
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Company Response

***UPDATE

The customer had not reached out to us via telephone providing necessary information for us to investigate the problem at hand. We are willing and eager to assist our customers, provided they make the initial contact. We follow proper procedures in regards to dissatisfied customers. Best regards, Canadian Choice Team.

***UPDATE: The customers have contacted our office and the service issue at hand has been resolved. Thank you Mani & Lilly in Oshawa


First Review

0/10

They advertise "high quality professionally fitted Hot Tub Covers". So we called and asked him to come measure our tub so we can get the correct sized hot tub cover replacement. He came, measured, delivered a hot tub cover that is too big. It has one inch gap on the straight sides and a 3 inch gap on the rounded corners. It does do the job but it is nowhere near the exact fit we had with the old cover. He insists this size is appropriate for my tub.

2 of 2 people found this review helpful.
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10/10

We got a few companies to come give us quotes and found that we were most comfortable working with Preferred Window Coverings. The pricing was reasonable - not the cheapest and not the most expensive. We really liked Kevin's approach; he is very knowledgeable; friendly; the whole process from quote to installation was very smooth and we like the final result. Very detail oriented. Blinds fits perfectly.

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9/10

We needed our entire first floor and 2 story stairwell leading into the second floor hallway painted. We have an older house and the paint on our walls was quite old and dingy. From initial appraisal to finishing inspection George had been responsive and helpful. Martin and his brother worked diligently to try and get the painting done within 3 days however, our old house threw everyone for a loop when 2 of our walls turned out to be painted with oil paint. George needed to bring in a plaster specialist (a bit of extra cost but reasonable) to remedy the situation and the job was able to be completed. The job was completed within the week (humidity and drying time as it was summer) Most of the old imperfections were nicely sanded smooth and the colour we chose turned out beautifully, sharp edges and all. Any worries we had we sent to Sylvia and George who promptly saw to it in person. We feel this company has a lot of pride in their work and they do work very hard. There were a lot of angles and corners to navigate in this house (ie bulk heads, stair wells, curved corners etc) and the finished product (sanding, filling, primer and 3 coats of bright paint) looks spectacular. We are very happy how they handled the challenges and would absolutely recommend this company to anyone in need of painting. Thank you to The Painters Group!

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10/10

Dave did a great job. Price is competitive and reasonable. Arrived on time, assessed the awkward furnace space he had to work with and then trouble-shot his way to successfully cleaned ducts and drier. A MacGyver of duct cleaning! I learned a few things along the way as well. This is his own company and that pride and commitment is reflected in his work.

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Company Response

Thank you for having me. It was great meeting you. You are right that furnace was really built in, but we got ur" done. Glad to be of service! Thank you for a great review. I appreciate the genrous comment about my pride of ownership and customer service...It means a lot!!! Cheers, Dave


First Review

9/10

Our home insurance company required us to extend our hearth in front of the wood insert fireplace. We called a few companies and settled on Jenkins Masonry as they were very friendly and provided a free estimate on the cost to extend the fireplace. They were quick and efficient and did what they said they would. We provided the bricks and they did the work within the quoted price. The masonry work was very skilled and there was attention to detail. Pride of workmanship evident.

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Company Response

Thank you for the review, I am happy you trusted Jenkins masonry With the work needed in your home, we are always happy to provide our services to a great costomer as your self, thank you very much. If you have any questions in the future pls do not hesitate to call.

Thanks

10/10

The garage door spring broke Friday afternoon. We called Richard at Durham Doors that day and were able to get service scheduled the next day. They called us back on Friday night to confirm that they will be over on Saturday between noon and 2pm at a fixed price. They showed up on time, and the gentleman who serviced the garage door was very courteous, and did the work efficiently. Richard showed up towards the end of the service call to check up and all was well. We were very happy with the service.

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10/10

We called in, and they sent Adam to come inspect the fireplace and provide a written estimate. He was very professional and knowledgeable . Gave us two options and explained them well. We selected the option, and scheduled the installation for the following Tuesday. Adam came on time on Tuesday and started work immediately. He completed ahead of schedule and cleaned up after himself. Place was left very tidy. We look forward to trying out the wood insert this winter. Magic Touch provided us with a written estimate and warranty.

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Company Response

Thanks very much for your feedback Mani. We are thrilled to have Adam as one of our technicians. It is our pleasure to serve the needs of our customers. Thank you very much for choosing Magic Touch to install your chimney liner.
Kindest regards,
Marc

1/10

Based on the good review, we called Randy and asked him to come install two new toilets. The day before installation he called and said his son, who is also a plumber, will come install the toilets. Jordan came and set about installing the toilets, and he also helped out with fixing a shower that had no hot water - he replaced the cartridge. After Jordan left, we discovered the toilet upstairs was leaking and dripping through the ceiling to the kitchen. We called Randy but said he could not come over that same day and that he and Jordan would come the next morning. In the meantime we were left high-and-dry. So we figured out how to switch off the water to the toilet as we did not want further damage to our home. Next day, after two additional calls, we finally got Randy on the phone, who sent Jordan to look at fixing the leaky toilet mid afternoon. The toilet was fixed and there is no leak now. BUT our drywall is damaged in the kitchen and P.D.R. did not offer to fix the damage. We also had to do some caulking ourselves on the upstairs toilet as it was rocking a bit.

1 of 1 people found this review helpful.
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9/10

Professional moving company. Called and received written quote with terms and conditions via email. After reviewing a few other quotes and the reviews on Homestars placed an order. The three movers staff arrived on time in a rental truck. All items were packed and moved without damage, except for my bicycle whose gear shift was broken when taking it off the truck. The move took longer than I expected but considering the very minor damage and stress free moving experience, i would recommend these movers.

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Company Response

Hi Mani,

Thanks for the feedback. It was a pleasure to be of service.

All the best in your new home.

9/10

Called Abbey Lock on Friday evening, and he came over the following day as per appointment time, reviewed the front lock and replaced it with a high security lock. It was quick and efficient. Would recommend him.

0 of 2 people found this review helpful.
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