Reviews

10/10

Nate Burlando from Distinct HVAC, whose company did an excellent job installing our new furnace and AC system in the fall of 2017, recommended South Peak to us when we asked about roofing companies he would trust. When one quality installer recommends another, I take them at their word as well as to confirm it by checking places like HomeStars. South Peak came highly recommended! We contacted Ken Reid in the fall of 2017 to get the ball rolling. We agreed to touch base in the spring (2018) to replace the shingles on our house. Ken was very responsive throughout the period leading up to, and including, the actual installation. In the spring, Ken came over and presented us with three different shingle manufacturers and a number of options for each. He left us a few samples. We requested he bring some others for us to ponder over. After a few weeks we decided on the Certainteed Northgate Pewter, a class 4 SPS shingle. He also recommended that we use a roof vent from Maximum Air (made in Canada) to ensure we had adequate attic ventilation. In the second week of April, Ken's crew arrived as promised and completed the work on time and on budget. Each day (it took three in total) they cleaned up after themselves and left our driveway, grass, patio and deck safe to use. His crew discovered that a section of soffit had been improperly installed originally. Ken brought his soffit specialist out to make it right for an affordable price. The invoice did not vary from the estimate in any way. There were no surprises. We have the finest looking roof and the spiffiest vents on the block in our neighbourhood. We highly recommend Ken Reid, who represents his industry with the utmost of professionalism and friendliness. South Peak is a company with whom I would do business again and I recommend them to any looking to replace their shingles.

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Company Response

Wow Brent
Thank you so much for the ringing endorsement of our company. This means so much to me.
Thanks again!!!

Ken

10/10

Distinct HVAC’s high ratings caught my eye on HomeStars while reviewing companies to assess and estimate my furnace and AC needs. We added them to our list of five companies whom we would invite into our home. Very quickly it became apparent who would and who would not make the list. One was erased from the list quickly due to assuming, instead of asking, what we wanted done. Another did not know Calgary code so they were removed from our short list. A third was incredibly slow at getting back to us; when they finally did, they overwhelmed us with alternatives. We struck them from the list too. The fourth company wanted to help us save money by having us source a furnace from one big box store to save a bit while they would source the AC themselves. It seemed a bit awkward but was manageable. There was nothing bad about the company or the salesman. We also had Distinct HVAC in to talk about our needs. Nate showed up on time; accurately assessed our needs; thoroughly explained all the facets of heating, cooling, filtration, and humidity; carefully took measurements; provided an appropriate number of options; and quoted us for exactly what we needed. No, he wasn’t the lowest bid, but would you trust your home comfort to the lowest bidder? You get what you pay for, as is the case in all of life. His techs showed up when promised; cleaned up (literally vacuumed the work areas and stairs with their own vacuum) after finishing each day; and installed everything in a very aesthetically pleasing yet mechanically sound fashion. My dad, a gas fitter, and former maintenance supervisor at a gas plant in the foothills west of Calgary was very impressed. When Nate came to do the post installation walk-through, he carefully showed and explained to me all of the important physical aspects of our new comfort system (AC breaker, furnace filter, humidifier filter and water valve setting; the manuals). I almost forgot— his tech broke the light switch cover during his work. so the first thing Nate did when we entered the mechanical room was to replace it with one he brought. Nice! He also explained in great detail the use of the Ecobee3 system control unit. He detailed why he made certain settings and why we might want to alter them, based on our personal comfort preferences. He setup reminders for the filters and annual system maintenance as well to ensure a long life for our new system. He also carefully reviewed the summer and winter checklist for the AC unit so that I understood its importance. All in all, it was a very enjoyable experience. I highly recommend Nate, the two installers Landon and Kristian. as well as Lori, the coordinator who kept us in the loop all the way through the process. Start with Nate. Don’t bring him in last.

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Company Response

Hello Brent, All I can say is Wow! We cannot begin to say Thank You! The detail of your experience with our company is what we aim for with each and every customer. It has been such a pleasure working with you - from the beginning of the quote process right through to the very end of the walk-through. We are very thankful that you put your trust in us - Thank you for that! Enjoy your new home comfort system! If you need anything call or email us anytime. We are here to help! Lori