To be fair the sale representative was helpful in responding to emails and setting the dates. But the service was awful. They charged me way more than what they had offered me in their quote. There were so many hidden feeds eventhough i had asked specifically about this a few times and they had assured me that there will be no hidden charges. You will first find out about these charges on the day of moving and if you do not agree with the new cost, good lucking finding a new mover on very last day. I give you an example: one of the hidden fees is the storage fee which is around 150$. Now, if your furniture cannot be delivered on the same day bcs they dont do the same day delivery, and they need the truck so they have to unload the stuff somewhere, then the storage fee is not an optional fee! so this should appear in their quote! but, you will see this on moving day. There are so many items just like this which they do not tel you when you ask for a quote!
They did not wrap my furniture properly, I had to insist on every single item. Guess what was their response? we will not have enough blanket for next move!!! seriously?!! After long discussions, they asked us to trust them and guess what! lots of items were delivered damaged.
In our communications before the moving day, they had mentioned that we can be there when they do the scaling. However, later on the day of moving, the movers said this is not possible. I am sure I been overcharged.
On the day of delivery, they call you and tell you how much your stuff weight. If you do not believe the number is correct, they offer to rescale at the cost of 500$ deposit. If it is less than what they reported, they pay you back if not you lost 500$+labor fee and god know what other hidden fees are gonna show up on yopur bill. So you do the math! you will end up not taking the risk! and 500$ means they can overestimate your furniture by 1700lb!!! and just think how many customers end up accepting this charge bcs either they doubt if they lose more, or simply they dont have the option to reserve the elevator again or need they furniture asap, just like me!
Overall, I believe this company service is awful! yes, the sale representative is nice but she has no power on anything except for sending emails! you see new fees on moving date? no one can answer you!. There is a followup on damages items, she has absolutely no power or responsibility on that. I have so many moving experiences, yet this was the worst one! Just do yourself a favor and stay away from this company. Whatever they are making they owe it to their sale representative which can well sell their awful service.
