We had our master ensuite gutted and redone by P&P back in 2013. Why am I writing a review now? Because I've become increasingly frustrated by the end product. Rafael and Javier were the main guys working on our reno with Mario overseeing it. When you first look at the bathroom it looks nice...but once you look a little more closely and start to use it, that's when you notice the problems. 1) Unlevel floor tiles - multiple areas where you can feel it under your feet. They returned to try to fix 2-3 of the main tiles that were not level but it actually turned out worse. 2) Grout between floor tiles is cracking. 3) Popping sounds over certain tiles likely because there is not good adherence with the thinset. 4) Unlevel mosaic tiles in the shower stall...sharp edges of mosaics sticking up slightly are very uncomfortable on the feet 5) Unlevel shower wall tiles...doesn't bother us during usage but visibly not right 6) The washroom is FREEZING in the winter...I used a thermal gun on the exterior facing walls of the washroom and a good section of one wall is significantly colder than the rest which means it was not properly re-insulated. Also the relocation of the floor vent away from the large window also contributes. 7) Incorrectly installed tile direction...basically they had wasted so many tiles during the tiling process that they had to use whatever left over piece remaining and hoped we wouldn't notice. 8) Chipped edges of our large vanity mirror....when they reinstalled our old mirror two edges were chipped. 9) Beadboard panels separating - a couple of spots where adjacent beadboards meet are starting to separate. 10) A year after the reno, I had the attic re-insulated by an insulation company and they found bags of garbage left in the ceiling above the washroom. 11) Metal safety plates not used in wood studs where electrical wires exist...I found this out while driling a pilot hole into a wood stud on the bedroom side to hang a TV mount. I ended up drilling right into an electrical wire and blew the circuit. I cut a square block of drywall out and saw no protection for the wires...not to Code! The first few weeks of the reno, everything was going well. The guys were very friendly and easy to get along with. They tried to keep the job site and house clean every day. At one point, they broke the special carrera marble threshold piece we had purchased and they installed it anyway while trying to mask the crack the best they could. Fortunately I noticed it right away and complained. After that things seem to go down hill, with progress slowing down. They ended up being 2 weeks delayed for no real reason. By the end of it, we were just happy to finally see them go. Natanael responded to my complaints by telling me to follow up with Mario even though Natanael is the owner and the person we met and signed the contract with. Mario made the final inspection a big rush affair after they tried to fix the unlevel floor tiles...basically he just wanted their last cheque and didn't want to actually meet with me in person to have a real inspection. I left a cheque for him at the house as requested and was just happy the reno was 'done'. P&P seems to have many good 10/10 reviews these days, so kudos to them if they have righted the ship and more of their customers are happy than not.