Reviews

8/10

I had recently moved into an older building and decided that I wanted to renovate my kitchen and both bathrooms. After reviewing several different companies on homestars I finally decided to go with The Home Improvement Group specifically because they specialized in renovating condominiums. The project manager assigned to me was wonderful as he walked me through the entire process and dealt with all of the extra issues that are involved in renovating Condominiums. Things moved along quite smoothly at the beginning. Unfortunately, part way through the renovation my project manager suddenly quit his job with THIG. For the remainder of the project, things felt chaotic and confusing as someone new had to step in and try to figure out what still needed to be done. Several mistakes were made that then needed to be corrected. But they were corrected without any additional cost. In the end, I was thrilled with the results, even though the project took more both time and money than had originally been estimated. My only complaint by the end was that, despite paying THIG for a deep clean of my apartment (which you absolutely need!), the place was left so dusty and dirty that I had to spend several hundred dollars more to hire my own cleaners to get the apartment truly clean.

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Company Response

Hi Kelly,

Thank you for your review.
It can be very challenging when another adviser has to take over a project mid way even though we try to make it a seamless transition it is not always the case. However the end result is what matters and your project turned out to be everything you wanted. I realize from your review that the much needed renovation cleanup was not satisfactory. Did you try to reach out to us so we could come back and do a secondary cleanup? Sometimes with renovations you will require additional cleanup after the dust settles. Please contact Christine to discuss the details.

Kind regards,

Melanie

8/10

So far, so good. We're just in the beginning stages of my actual renovations. I decided to go with THIG because of their expertise doing condominium renovations. There are so many hoops to jump through, and Gary, my project manager, has taken care of every one of them. He's been awesome, and is always there if I have questions or concerns. I'm expecting that the remainder of the project to go just as well. Very pleased!

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Company Response

Hi Kelly,

Thank you for your review.
I'm happy to know that you're pleased with the process thus far and I expect you will be very happy with the end result. Gary is very knowledgeable and likes to stay one step ahead. I hope by the end of your project you will see this and provide him with a 10/10 review for his efforts.

Kind regards,

The Home Improvement Group