I bought a bed from the Brick Park Royal including paying for delivery & assembly. The salesman, Hadi reassured me several times that assembly was included and he made the sale based on it. Because I am only 5 ft. 1 in., he recommended excluding the box springs from the purchase, as it would be almost half my height. I received a call the day before, and I asked again about setting it up, and was told drop-off only, but she would ask the salesman to call me. I believe that they feared that the order would be cancelled because “Hadi” immediately called to advise me that he had already spoken to “Steven” who had agreed to the assembly, at additional cost, which he hoped would “only to $90” which I agreed to, in addition to the $2,160 that it had already cost me. The delivery team arrived at 9am and I asked if the employee assembling the bed accompanied them. The men told me that “Steven” would come “after work” and his fee would be “cash-only”, but they were unable to tell me how much I should have on hand. I waited all day, but Steven did not arrive. There was no follow-up, as the case was closed, since I had accepted the delivery. When my son-in-law (visiting from Toronto) assembled the bed he discovered that it included the box spring plus mattress (additional $1,100). He said that it was higher that their bed and he is 6’2”, finding my bed extremely high, and suggesting that I place a stool at the side. It seemed that the commissioned salesman pushed to make a sale, and I should have gone with my gut feeling that he was towing a line. This store is not known for its service and I had been forewarned. I will never set foot I this store again! Buyer beware!
- Approximate cost of services:
- $2,159.23