I had Yevgen (Evgen) visit me the same day I called about a problem. My Washer / Dryer is a ventless Ariston which gave me an error about draining and also takes 8 to 9+ hours to moderately dry a small batch of clothes. They usually come out hot and damp. When Evgen arrived, he was friendly and personable. He took a look at the machine's hoses, filter and pump, which I had already drained the front before arrival to expedite the situation. He then took out the pump and tested it. It sounded fine out of water but he noticed a bit of that at the back of the pump where water should never have gotten through. He figured there was a tiny leak in the seal which caused the pump to lose power and not drain. It was $225 plus tax for labor, and another $130 for the pump which he had on him. He then opened up the top of the dryer to check if there was something else with the heating element or other components, which upon a visual inspection did not seem to have any problems. He then ran a test wash cycle and one of the supply hoses started leaking. He tried to fix it with a silicone seal but that didn't work so he replaced the pipe at another $30. We then ran the test again and the pump was louder but supposedly more powerful than the previous one. It drained just fine. I ran the dryer mode for a batch of clothes and its back to 3 to 4 hours (the standard with these things). I would recommend Evgen again due to his care in doing things properly and taking the time to do it right. However, the markups on the items are high and as we do not have the foresight to buy the parts ourselves before the repair, we cannot do much about it. The new pump does not have a plastic coating on the steel like the old one and these are available for $50 to $100 online. I was hoping bulk orders from a company reduce the price of the product to them where the savings is partially passed on to the customer to remain competitive. I would strongly recommend Evgen again for washing machine repairs!
- Company Response
In MAX APPLIANCE REPAIR customer satisfaction comes first. Our strength comes from our customer.