Reviews


First Review

10/10

Brennan's was contracted to our builder for doing the electrical on the new homes in our area of Gravenhurst. On the electrical walk through during construction, they explained everything and made sure we understood about the work they were going to do. After we moved in, we had a hot tub installed and I had Brennan's do the electrical. Their quote was fair and passed on to me in a timely fashion. They came and did the initial wiring from the panel to the back of the house. When the hot tub dealer could not deliver on time, Mike was gracious and had no problem on re-scheduling the final hook up after the hot tub dealer got their act together. The final hook up was done promptly the morning after the tub was delivered, and we were enjoying it the next day. Thanks Mike and your courteous professional staff at Brennan's.

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4/10

We bought a Viking hot tub from the Save on Spa people at the CNE strictly based on the quality of the hot tub. We got the usual high pressure sales pitch you expect at these shows. We scheduled delivery for mid October as we were moving into a new build and wanted to have the tub site well prepared. The first problem came when we received a call stating they couldn't meet the date they arranged. Had to call the electrician and cancel that date. The second date they promised, they actually met. That was the best part of our dealings with save on spas: the delivery people were excellent and the lead person went out of his way to ensure the tub was placed exactly where we wanted it. We were advised we had to attend "spa school". This was a joke. After I set up a date to attend, the confirming email back stated "spa school Vaughan". There was no Vaughan location and after placing a phone call, was told we had to go to Mississauga. We had already traveled for 1-1/2 hrs and were rather put out at traveling another 40kms. We got a very lame apology for their mistake. None of the mgr's in Mississauga wanted to speak to us. At spa school, we learned nothing we had already learned about our tub. We did however, get a detailed printout of a water sample they asked for, but I did have to remind them to test it. In closing, we are very pleased with the hot tub we purchased, but not the overall experience we received by the seller.

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10/10

If I could give them an 11, I would. Paul and his crews performed 3 moves: they first moved my house into storage for a month the end of July. They then moved my partners belongings to our new home in Gravenhurst the end of August and followed up by moving my belongings three days later. In all cases, they took great care to ensure nothing was damaged. They arrived on time and finished within the time they quoted. In fact on my first move, they completed it ahead of schedule and credited me the hour. If I ever have to move again, and I hope I don't, Roadrunner gets my business. I am thankful I chose Roadrunners and I highly recommend them. Thanks Paul to you and your men. You made what for many can be a stressful situation, one that turned out smooth and stress-free. Craig Houston, Gravenhurst.

2 of 2 people found this review helpful.
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Company Response

Thanks Craig. It was a pleasure working with you and Sue as well. If you do ever move again I would be more than happy to help.

All the best in your new home!

10/10

I used this service 3 times in 2017 to ready two homes for moving. From their customer service to their timely delivery and picking up of the bin when requested, their service was exceptional. The driveway in all cases was protected, and they swept up around where the bin had been placed after it was put back on the truck. The drivers in all cases were courteous and friendly. We wouldn't hesitate to use them again should the occasion arise.

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Company Response

Good morning Craig!
Let me start by thanking you for taking the time to share your experience. Customer service remains our number one priority from your very first phone call to us, right to the bin being properly delivered and picked up, as you noted above, to your billing. We strive to do exactly what we say we will do, so we are glad to know that from your first point of contact right through to your final bill, our representatives were friendly, courteous, informative and your bin needs were fulfilled flawlessly. Thank you again for sharing your feedback, and I will be sure to pass along your comments to the entire team. We look forward to hearing from you again next time!