Aziza in Toronto

I called Jay of SteamKleen to remove access water from a flooding in my condo. I regret to inform you that my review and experience with Jay at SteamKleen is negative. I initially wrote positive comments- due to Jays' request but things have changed: Jay Nader of SteamKleen told me that he had a guarantee that if the carpets start buckling within a year- he will come back free of charge to straighten the carpets out. Fast forward 7 months. The carpet is buckling in one of the rooms. I call Jay. He said he would come down. Then the day he was to arrive, he calls and demands that I pay $300. I didn't agree---what about his word? his guarantee. Needless to say he threw a tantrum, yelled and blamed my tenant for loosening the carpet. How? And he hung up the phone. This was egregious behavior, utterly unprofessional.