Helen Z

In my family's experience, quality and professionalism are not words that may be associated with Pyramid Concrete & Consulting. I was deeply disappointed by the response I received today, July 27th, 2017, from Mr. Brad S (last name removed as per Homestars' guidelines), Operations Manager & Owner, in regards to my ongoing concerns associated with the concrete work completed in front of our home. As a young female professional, I most certainly did not appreciate the inappropriate tone and belittlement that Mr. S conveyed throughout the conversation. This is not the response that should be received by any customer regardless of gender, education, profession or Mr. S's own personal sentiments or frustrations regarding the nature of his customer(s)' complaints. Mr. S grandiosely stated to me repeatedly that "this was [his] world [of concrete, presumably]" and our concerns were solely of an aesthetic nature and as previously he continued to state that these are items that would "only [be of] concern to us". This project was called "the worst job of the season" by his own employees who themselves urged us not to make payment. In fact, two of his employees I understood from Mr. S were unfortunately let go by him as a consequence of the finishing being so poor in front of our home. We received a discount on the project with a written agreement to have Pyramid Concrete & Consulting improve the work thereafter, which to date has not been done and as I understood from today's conversation to be abandoned. Mr. S, I have chosen to write this review to share not only my experience but also the photos (timestamped) of your work thereafter completion, which you to date continue to unapologetically stand by and for which I am shocked and deeply disappointed by. Your comments to me today on the phone were quite frankly disgusting and unprofessional and your hanging up of the telephone receiver may only be described as childish. Moreover, as you know I treated not only yourself but each and every one of your employees with significant respect and as guests in our home. In a gesture of good faith, I am hopeful that by this review you may take some time to revisit your actions and I look forward to your professional response by email. As you know, these concerns do need to be addressed as we had discussed. Both our concerns and my experience are well outlined above. As such, I will be neither responding nor engaging in any further dialogue by means of this public forum though I remain hopeful that I may share a positive experience going forward.