I recently had a door installed by Custom Direct Windows & Doors Ltd. What I thought was going to be a great experience actually was short of a nightmare. Everything started great, but the sales representative dropped the ball several times, claiming he never received emails from me, etc. even though he gave a second email to make sure he got it. The door was delayed horribly. Head office took over from their and the put a rush on the door. The door arrived and it was everything and more than I expected. I love it. The installers were absolutely amazing, quick (2 hours door out and new one in), tidy, professional as I said amazing. I was fully expecting some kind of email with customer satisfaction (if you get an oil change in your car you get one), but nothing. I sent an email off the next day to tell them how happy I was with the door, but I had a few little pics that should be taken care of. The door handle had a scratch on it, and the door started squeaking so loud it would wake up the neighbourhood. I reported both things as well as a small mark on the inside, which I was not that fussed about. Four emails later and nothing, not an acknowledgement, nobody came out to fix or look at the door, nothing. I love the door but the customer service/follow up sucks at this place. I would not recommend them to my neighbour the other day because I did not want the same thing happening to them. Two neighbours actually looking for doors for their home, and I would not give them the name
- Approximate cost of services:
- $3,000.00