I had a few items to be moved from my daughter's condo to my house, plus a used stove to be moved to my brother-in-law's condo. They provided a quote of $675 + GST, but the final invoice was $1016 + GST, a whopping 50% over the estimate, with no changes in contents, date/time, location. If I had been given an accurate estimate I would not even have bothered with the move - the moving cost would have been higher than the values of the items.
- Approximate cost of services:
- $1,148.00
- Company Response
Dear Dominic,
We thank you for being our customer recently and appreciate your feedback after the move. We are sorry that you had less than a satisfactory experience with us.
We do our best to provide our customers with as accurate as possible moving quote. Every quote is based on the information provided by the client to the sales agent where every detail matters and can affect the total time. Therefore we have included into every moving quote sent via customer portal a link to “Your rights and responsibilities” to help our customers make an informed decision and get prepared for the move.
You have been provided with a non-binding quote, which means that your final bill depends on the actual time that the move will take.Every move is unique, the moving process and time can be affected by many factors: layout at each location, walking distance from apartment to the elevator, elevator and dock accessibility, walking distance from/to the truck’s parking slot, reassembly works, driving distance and traffic, downtime while waiting for elevator/keys, unpacked miscellaneous and loose items, etc. The above mentioned reasons add up on the total time and we hope that makes sense to you. The moving crews are trained to provide an efficient and smooth move, however they cannot be faster lacking care of the items and safety measures.
We do hope that you give us a chance to assist you in the future for a better experience.
With warm regards,
MM Customer Care Team
