Reviews

0/10

Terrible to deal with, The customer service is horrible, the do not return phone calls or emails to keep you up to date on installation delays or dates. I waited 8 months for my job to be finished and all I did was have to keep hounding them for results. Once I paid in full the company went silent and would not respond at all. I was told by the manager that I would be compensated for the way we were treated but to date they have gone silent once again, so I guess that is not happening. They advertise they are Canadian however all manufacturing is done in the States. I will never refer any of my family or friends to this company

Approximate cost of services:
$70,000.00
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Company Response

Lori, I am so sorry to hear about your experience and the breakdown in communication. I apologize for any inconveniences we've caused you and the management team will be reaching out ASAP to resolve this for you. I promise that we will work tirelessly to turn this around for you.

10/10

I have used this company twice now, I could not ask for a better crew. Very professional.

Approximate cost of services:
$800.00
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10/10

The best experience for service, I dealt with a gentleman named Silvano and it was fantastic. His team came and did the job with the utmost respect and professionalism. They left the site clean. I would recommend Nortown to anyone. Thank you to all involved in my project

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much, your house looks beautiful and completed