Terrible experience!! Would not recommend as their customer service is completely unacceptable. My wife and I had our basement waterproofed and it's been over a month and I have not received any receipts, an itemized list of work that was done and cost per item, nor have I received any certificate of completion or warranty. I have called and called and left multiple messages and no one will call me back or offer any sort of help. The sales person we have dealt with is Casey. He does not deliver on his word, he does not return messages or phone calls and he has told us multiple times he would send the above items and still hasn't for over a month now. Their hands were wide open when it was time to give them thousands of dollars and now when I ask for a simple request, no one is around. Unacceptable!!!
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Michael,
Thank you for reaching out. Typically our turnaround time any required documentation is 48 hours. We apologize that this standard was not met in your case, and will work internally to identify where the miscommunication occurred. We trust that you have now received your receipt and warranty certificate. Please do not hesitate to call should you require anything further.
Thank you.
Sincerely,
Chris Cavan