Linda in Toronto

My furnace stopped working on a weekend in January and although I hoped it would last another year, had been advised in June that this may be the last season.On call was great helping me to get it running and a tech came first thing Monday to assess further. It was advised and I agreed to replace it. Doug came out and we reviewed options. I decided to replace my approximately 30 yr. old a/c at the same time. All the work was completed a few days later, they were on time,professional and I really have to give them credit as the area they were working in is very small and cramped. They managed without having to remove walls, doors etc. When it rains it pours and I ended up replacing my hot water heater in March as well in the very small cramped space. They did it and everything works fine. The only advice I would give for future improvement to client satisfaction is to initiate a courtesy call when a crew is significantly delayed, which happened in March. However, when I contacted Doug, I did get an immediate call back.

Hello, Raccoons had ripped up the shingles of my roof around vents and chimney. They have been a long standing problem in my area for most of the homeowners. When Tom assessed the roof, it was noted that my chimney was also deteriorated. I did have other estimates for the roof and the chimney and decided to go with Mega City. Although it was not the lowest estimate, Tom did reduce the price. His team of 8 roofers were very professional, showed up on time and cleaned up nicely. The work looks top notch. Neighbours commented on the excellent job which has generated interest in using him as a number have also had raccoon damage! Highly recommend him and his team

My windows and screens were extremely dirty. (embarrassingly so!!) Both Ken and Eric did a wonderful job. they were respectful of my home and cleaned up after themselves. They were on time and my windows and screens which are over 15 years old, look like new. I had estimates from other companies and reviewed Homestars feedback before trying them for the first time. The first time user discount was appreciated . I would definitely use them again and recommend their services.