Pat in Mississauga

I was dealt with in a most professional way after we dropped off my Acer laptop. From what I had described, our contact, Raymond, said that it was pretty clear that he would have to wipe the laptop clean because there seemed to be a virus undetected by our McAfee protection package. He phoned the next day to say that indeed had been the case, but to re-install Office 2000 he would need the appropriate User Name and Password from me. Fortunately, I was able to provide both. When I phoned to give him the information, he said it would only take half an hour to complete the job, and we were able to pick up the laptop the same day. Raymond has the ability to explain problems clearly, and make the customer feel at ease. He has also assured me that he could be contacted for any problems or questions that might arise. This is a thoroughly satisfied customer that will be sure to be in touch in any future situation.