David in Willowdale

Crystal Drain responded quickly within 2 hours to our call re ... what turned out to be ... a clogged and broken drain pipes in several locations without charging us for the first call. Troy diagnosed the likely problem accurately and provided a quote based on his diagnosis and previous in depth experience. With my go ahead ... he scheduled VLAD and IGOR for the next day. Their work was first rate and high quality; and they paid careful attention to maintaining a clean work environment -- e.g., using lots of drop cpths and covering the work areas with plastic sheeting

Our fridge had stopped working. We called Brannan in the evening and he responded promptly at around 7:00 am the following morning. He diagnosed the likely problem over the phone and called back shortly after checking parts availability and gave us an estimated quote -- time and material. He also confirmed that the fridge was worth fixing and gave us a likely arrival time to confirm the problem and install. He arrived on time, confirmed the problem and installed the new parts; and confirmed that the fridge was working. Excellent service; fantastic knowledge and diagnostic ability; and prompt / on time and on budget ... fixing the problem to our satisfaction. Highly recommended!