Kat

I purchased 2 new toilets and was searching for a local company to install them. I have been looking for a local company to become my 'go-to' plumbing service having tired several in past couple years. I saved a flyer from Public Plumbing and called them first. My message was returned within hours, and I arranged with Phil (who returned my call) to come 2 days later in install them. I was impressed with Phil who was both professional and experienced and instilled confidence when I met him. He recommended a double seal on one toilet where the floor had been raised and I was grateful for the recommendation. Later that afternoon after he left, my son phoned me to suggest the upstairs toilet was leaking into the ceiling of the downstairs bathroom. I phoned Phil and he came later that afternoon. It turned out to be a tube ( I'm sure that isn't the best term for it) that connects water supply into the toilet. Phil replaced it, and called me to assure me a manager would call about the potential damage in ceiling in basement and the light fixture where water had been leaking. A day later, the basement toilet was leaking as well. They came right away and replaced the tube again. It turned out the box of faulty tubes. A supervisor called promptly after the first leak about the damage to ceiling and came to look at it. During that visit he removed my light fixture and I agreed with his suggestion to leave the opening and let the space between floor and ceiling dry out. The leak had not been major and they agreed to replace the light fixture. Both toilets are working well. I delayed calling about the light fixture, and they phoned me to arrange a date to install the new one. The replacement fixture was an improvement over the original basic fixture. It's been a year, and I'm happy. I now have a plumbing service company I am happy to call when I need plumbing service.