KK in

We bought $9,000 in appliances from Ashely. On the day of delivery the 2 guys that came were not close to being strong enough to do the job of brining the appliances in. As they tried to get our old fridge out of the kitchen they tried rolled it around our island, but it would go through the opening on the other side. They tried three times then finally rolled it back to in front of where it originally was. At that point the picked it up and carried it sideways. Looking down we saw the indentation of the wheels they left in the hardwood where they rolled and jigged it back and forth trying to get it around the island. When we showed them their response was.... 'those marks were there....I forgot to show you....I guess I didn't do my job in pointing them out in the beginning'. They made a call to their transportation manager, took pictures and did nothing. We called the store manager (South Calgary Location) and nothing was done. He said he would get back to us and didn't. When we called he was always 'not in' or 'busy with a customer'. Completely ignored our calls. At no point did ANYONE come out to see the damage. It was all said that by the pictures those marks were old. We had our floors refinished 3 years ago... and the floor is in perfect shape everywhere else. I am so disappointed that after spending $9000 we were completely pushed aside from the store... manager even said 'I pull my fridge out all the time to clean behind it and it never leaves marks on my hardwood'. Complete ignorance.