Paul in

The day of the move, the movers arrived an hour and a half late which only gave us 30 minutes for our moving elevator. Luckily nobody complained that we went over the booking time. 2) we gave an initial mandatory deposit of $200 which I thought we would get back. The move from taking everything out of munch place to the truck took about maybe 3 hours or less. So I was pleasantly surprised when the amount owing was $4xx something. I figured 1 hour for the driving time to storage facility (we were only storing our stuff as our new place wasn't ready) I was happy as I though we would get our $200 back, only to realize they already deducted us the deposit and the actual price was around $650. Moving our stuff from the truck to their storage facility should not take that long to do. I felt that this price was ok but I really wish I was up front about this cost. They did not explain this to be clearly and I experienced bill shock. I was under the assumption that everything would be around $450. Lastly since I decided this was too much, I decided to get some friends for the last leg of my move. From storage to my new place. The same mover at the storage facility made us remove all of the moving blankets ourselves that they had put on without helping us. And they demanded we remove it before we move it out of storage. And the thing I am most upset was they initial told us the wardrobe boxes were free we used 2 boxes from our initial move) as we were moving those boxes with or clothes into our truck, after the first one was loaded, they were like, we can't give you those for free, they are $17 each. And they were like, we will charge you discount of $10. They forced us to pay them to use them even though they were suppose to be included in my first move with them. These little things were disappointing even though I praised them for their hard work in our initial move