I WILL NEVER EVER SHOP AT WHAT APPEARS TO BE DISASTER STORE. Firstly, I received defective sofa. As soon as the delivery men take it away I called customer service , I was told they had 1 in stock and that I should receive a call within business days, 2 days for delivery to be scheduled. "I" called 3 business days later because NO CALL was made to me. I was told over the phone that there isn't one in stock and after checking again, that there is but that one is also damaged. They have ordered new one and that I should receive it May 31. Ordered day was May 6. Not only did I wait 7 days for the first delivery but NOW I have to wait another 2 weeks. At this point I'm disappointed to the point I no longer want the sofas nor do I like the quality of the cushion. BUT**** They will not credit the $1,250 I SPENT. THE "best" the manager could do is CHARGE MEEEE the person who got defective sofa and was told new one will be delivered in 15 days, I need to PAY THEM 10 % for "restocking". In what world does the customer ever treat this manner? HOW can customer receive defective sofa, misinformed me that there is in stock and will be shipped within days only to find out that that is incorrect and now it will be delivered 2 weeks later. I'm taking legal actions against them as soon as my credit card company begin the dispute as well... I will never buy from them again and I will spread the word. What I have witnessed as one of the WORST , WORST, customer service experience. SHAME ON YOU, Ashley Furniture.
- Approximate cost of services:
- $1,250.00