First off, the door looks great. However, the service from this company is atrocious. On installation, the installers cut an electrical wire to an outdoor light next to the door. Denied any responsibility for the problem and now I'm out of pocket to have an electrician repair the problem. After four months, the door is sagging and sticking. Despite calls to the company, they do not return calls. I definitely WOULD NOT recommend this company. When I first posted this review of the company on Homestars they denied I was a customer and I had to submit a copy of the invoice to Homestars to prove I was a customer. To date, they still have not tried to contact me to resolve issue.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Rod, I am sorry you did not have a pleasant experience dealing with our company, I would like to resolve this issue as soon as possible, please contact our service technician Daryl Pelrine directly at 780-488-1001 to resolve the issue.