I chose to use this service while my regular cleaning lady was away and I was not satisfied at all with the cleaning. I booked the 'Standard Clean', 7.25 hours of work for a 2500-3000 sq ft home as quoted by irestify's website. Beds were not made, cleaner left on surfaces, outside of cabinets not wiped down. My regular cleaner cleans our whole house in 7 hours and does our laundry and folds in that time as well and the house is spotless. Will not use this service again which is unfortunate as I believe the founders are local moms in my neighbourhood which is why I chose to support. Oh, and they showed up 1/2hour late while I was waiting to leave for a meeting!
- Approximate cost of services:
- $230.00
- Company Response
Thank you for your feedback. We were quite unhappy to hear that you didn’t find the service satisfactory as we sincerely care about our customers’ experience. We also understand that when it comes to people’s homes, sometimes things need to be just right. Our platform is designed to allow easy communication between all parties if anything doesn’t go quite right with a job. We did respond to your concerns immediately when you contacted us on chat, as well as followed up with an email to you. We were contacted by the cleaning experts during the service and understood that at the time of the job, the cleaning experts faced certain challenges at your home that were difficult to resolve. We hope that a discussion and follow up will resolve the matter. Best, Erifili Co-Founder