Leslieville Homeowner

This was a 2+ feet basement underpinning. I cannot say enough good things about Daniel and Stephen and the rest of their crew. This was a technically complex and difficult job due to a number of annoying factors. The guys took charge from the beginning and organized the architect, the engineer, and invested a lot of time into the planning stage. What I loved about them: Most important, quality of the work. The job was done perfectly and on schedule. I love my new beautiful 8' basement. Knowledge: they know their stuff. There were issues they spotted and explained that others did not even see. I felt confident in them from the first meeting right up until the end. Communication: they are extremely quick to respond to questions, usually within minutes. Very friendly and wanting to help. They keep you apprised at every step of what's happening so you're not wondering. They're also completely straight up and forthcoming with never a touch of dishonesty which I have had with almost every contractor I ever hired. Professionalism: the whole crew was professional. The boss is almost always on site, not just sending a crew of labourers in. They were clean, and left the site in good shape every day. They were respectful of my neighbours, and went so far as to communicate with them directly when they had (unreasonable) concerns. Again, I cannot say enough good things. Theirs was not the cheapest quote, but also not the highest, and I have heard horror stories from underpinning companies, even ones with high ratings on this site. I have complete confidence in them and I'd recommend the Underpinners in a heartbeat.

I purchased two pendant lights. I was told they were dimmable. They were not. To be fair, they were marked as final sale, but I relied on the salesperson's information. They did not work with my dimmer in that they never turned off. This was unacceptable to me, and I should have been told they don't turn off. I called, and the person I spoke with said I had to use a specific dimmer and that would take care of it. However, they are non-refundable. I explained that I had not been given proper information. I then spoke with he manager. He told me ALL LED lights do not turn off. It appear that at least a few of their associates do not know what is going on, which is fine, but it should be the consumer's loss because of their misinformation or lack of information. I knew I was buying a final sale item, but I expected to be provided with accurate and professional information from a store that only sells lights. They failed miserably in this and I am about 170 bucks. Not impressed.