Technician quickly diagnosed the problem, had the required replacement part with him and proceeded to install it. The replacement switch needed some tweaking and "padding" in order to actuate. Had I not seen what had been done, the technician would have had to be called back, as the next day the switch didn't work. I added some more "padding", which fixed the problem. I don't blame the technician, as such an adjustment needs some trial and error, until it works properly. Overall the service is handled professionally and efficiently. The flat rate service fee is pretty steep, albeit, understandable, in light of the variety of problems they might encounter. I believe that a reasonable hourly rate for the actual repair would be much more fair.
- Approximate cost of services:
- $377.00
- Company Response
That's great Alex! Thank you for your review and letting us know about your experience with our company. We are so pleased that the problem was diagnosed quickly and the repairs were done right away. At RepairCare, we are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We always try to book for the same day or next day service. Our technicians also carry the most common parts with them. So if your problem is a common issue with your particular model then most likely we would have the part with us and the repair can be completed in one visit. Alex, please know that if additional visits are required, no worries. It is all covered under our flat fee. You can have the peace of mind that your repair will be done in a timely manner at no additional cost to you. Sometimes a repair can take 5 minutes or 5 hours. We charge for the fix not the time. Alex, we use to charge an hourly rate, but we wanted to offer our clients a little bit more security. Our clients have done the shopping and they let us know that they had quotes of $10 a minute, $30 every 10 minutes, $50 dollars every 10 mins, $189 per hour and they charge for return visits and additional labour. If they provide a warranty on the repair, it is normally 30 days. We offer 90 days parts and labour on the initial complaint. We have found that most of our clients prefer the flat fee as it does give them the peace of mind that no matter how long the repair takes or if additonal visits are required, there are no additional charges. Only parts are additional if needed. Thank you for choosing RepairCare, Alex. We appreciate your business. We invite you to call us for all your future appliance repair needs. We like to say "Don't pull your hair, call RepairCare!"
Sincerest Regards, RepairCare Customer Service Team
We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.