I heard animal footsteps in my attic. Gates Wildlife came the following week and I was very happy with the experience. The technician Chris was very professional, knowledgeable and courteous. He confirmed squirrels had gotten into the attic, had a nest but were now gone. He sealed up their entry point and came by the following week for a follow-up. Only reason I did not give 10 out of 10 was that they over-scheduled their appointments the day of the visit and ended up showing up an hour late without letting me know. The technician was apologetic and I wasn't inconvenienced so it didn't take away from my appreciation of the good job they did.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Renator, I really appreciate you explaining why you did not give us a 10 out of 10. As the owner it is extremely important to hear about our customers experiences and learn from our mistakes. While we do pride ourselves on arranging firm appointment times that are convenient for our customers, in your case we let you down. I apologize for any inconvenience this may have caused. Thank you for your informative review, we will be discussing it in our next meeting. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.