Fran in Scarborough

This is the second time I bought appliances from Faulkner. Since I know this company, I don't bother to shop at the major stores anymore. I only go to these stores to have a actual look of the appliances only. To start with the purchase, all I need to do is ... do research on the web on the brand and model I want, then email Faulkner for the quote. They have their own flyer, therefore don't think that their prices might not be better than the major stores. As a matter of fact, when I asked them for the quote, the appliances that I was looking for were on sale that month. It turned out I get a better price than the price from the major stores. Another thing I don't need to worry is about the delivery and customer service. Whenever they promised the date and time of delivery, my experience is ... they either came a bit earlier or on time. I don't need to sit at home all day waiting for the delivery !!! The delivery gentlemen also did a good job as well. They are fast, helpful and experienced. In case there are any concerns, I can get hold of the customer service easily. For me, as English is not my mother-tongue, I always feel comfortable to write than to speak. Therefore I really feel comfortable to deal with them since the whole process of the transaction can be done through emails !!! I highly recommend this store.