This is quite an interesting story. We had contacted various companies via email and Barry from What A Pane was the first (within 2 minutes) to respond. Because he was so knowledgable we asked him to come over and as per our appointment he arrived ON TIME! Wow what a selection! We chose them because: 1. They didn't show up with someone else's catalogue with their sticker over the real name, but their own colour publication. 2. They had a huge selection of 'ready to install" pieces, which made it easy for us to see the 'real' thing. 3. They had a bona fide business, not some guys in a truck with a Staples business card. 4. They gave me addresses of 40 homes in the immediate neighbourhood , that they had installed in. 5. Unlike other 'companies' (I use the word 'company' loosley') such as Lusso Glass, Wholesale Glass and at least 2 others, they didn't try to force sell me over the phone. 6. Barry is an incredible designer, he sketched and subsequently sent us a choice of shop drawings for our top window. Anyways, without labouring the point, we purchased 2 beautiful wrought iron door glasses from What A Pane. 3 days later, Someone???? spray painted the new glass inserts.... A call to What A Pane and they were there promptly to fix the problem. Now there is A company dedicated to Service Well Done !
- Approximate cost of services:
- $900.00
- Company Response
Charles,
Thank you. Yes this was a saga!
The sad thing about this business is that it is populated with a fair amount of wannabes that think that they can buy cheap imported inserts and sell them for a quick buck. A huge amount of the so-called companies actually operate out of their garages or apartments.
We were very pleased to be able to help you in your choice of door glass and to replace the frames and clean the glass after the incident.Barry,
What a Pane Inc.
Decorative Door Inserts
https://www.whatapane.ca/
1-888-401-PANE (7263)