Decided to change from a hot water tank to a tank-less system. Reliance sent Scott Donaldson to our home to determine feasibility. Scott was not 100% sure whether a tank-less system could be installed because of the venting requirements so he called and had an expert at the house within 30 minutes. While waiting for Mark Chevalier, we discussed our 20-year old furnace and A/C and Scott explained the new incentives from Union Gas and the government to rent a new system. As it turned out, we were unable to install a tank-less system - but due to the age and size of the current tank, Mark came back that same day and installed a new smaller hot water tank. After reviewing the furnace/A/C program, we decided to have a new heating and cooling system installed as well. The next day, the furnace was installed. And after giving me the weekend to prep the area for the A/C (needed to remove a hedge :)), the A/C was installed on Monday. Although I have had numerous back and forths with The Reliance billing department (not Scott's fault !!!), everything has been straightened out; the rebates are in process; the 1st bills are correct; and we are quite happy with the installation and the new systems we had installed. Would recommend Scott to anyone interested in a new heating and cooling system - ask the questions and he'll answer them. He ALSO responded very quickly to any phone calls or emails.