Sofia in Toronto

I purchased a keyboard, tried to return it after 13 business days (18 actual days) including Family Day and weekends. Their store policy says return after 14 days. They refused to do a refund. Offered a "store credit" with a 20% restocking fee for an off-the-shelf unused and unopened keyboard. Very rude service insisting on strict interpretation of their 14 day policy. "Sorry bud, bigger men than us decide the policy." I certainly know now that I will never ever shop here again - total &%&&#(@#( service - a complete waste of time and money. When I threatened to write negative reviews online they said 'go ahead' as if they could have cared less what people thought about them. Recommend no one shop there. I suspect the other reviews are written by employees or owners. This was by far the worst retail experience I have ever had.

This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe (imagine raised bed (1 foot above ground), box spring (9 inches) and mattress (11 inches)..she can\'t even climb in) and Ethan Allen will not take the whole set back, only the bed..but Ethan Allen delivered the mattress to our home before the bed. After we made a complaint, they suggested a lower profile box spring which will take another 6 weeks to arrive..and when I asked the salesperson if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision. We ordered the set in December and only accepted the mattress before the bed because it would take another 8 weeks for the bed and we were informed by the company that it was advisable to take the mattress and box spring first. The bed is a four poster canopy bed (obviously appealing more to a little girl than say a 30 year old man) but it is so high off the ground when you add in the normal box spring and mattress that we find it unsafe in the circumstances.We specifically told the salesperson that the bed was for a child, and that is what we find upsetting..that the company would sell us a product so obviously inappropriate and unsafe. Do NOT, I repeat, DO NOT deal with this company. My daughter is sleeping on the floor next to her 3000 bed as we try to resolve this