When building our home we HAD to use Carrington. Jamie the rep was great on our visits, then stopped communicating with us. He hadn't informed our builder of changes that we had made with him, and WE were charged to fix that error (over $1K). We wanted hard wired wall sconces. Jamie sent us the options. The one we selected had a cord and we asked if it would be an issue. We were assured by him it wpuld work perfect. Well fast forward. We have had two service calls in 2 weeks, with the installer saying it is the wrong light and would never have worked. Carrington offered to fix AT OUR EXPENSE ($400). It is their error and I would expect them to fix it.