Bruce in Victoria

I purchased a new TV wall mount cables and installation from Visions on Boxing day 2016 totalling a little over $1700.I expressed to the salesman my concerns that boxing day prices may be better than the price i was paying on Dec 24th.His response was no problem Visions has a 30 day price guarantee.Based on that information I made the purchase and booked installation.It was a busy season so did not get around to checking price changes till the first week in January. I found the TV was $1074 instead of $1199 so called visions Victoria.I spent around 20 minutes on the phone with a sales rep he informed me the same TV was on for $999 and I would be receiving a refund for the difference and he would file the paperwork not to worry. I was so delighted all my speakers were 30 years old so I started the process of replacing the speakers for the surround system my first purchase was a $400 subwoofer. Then happily went on researching what speakers would replace the front channel of my system.I decided on the Kef LS50 Waited six weeks no refund called visions and was told it was a busy season the refunds were taking awhile.Waited four more weeks called again was told someone was handling my file be patient. March 15th I received a letter stating discontinued items don’t qualify for price quarantee. The first time in all the conversations I heard that, I am very disappointed in visions I thought I had found My go to for electronics. This year I need a new laptop a stereo for my work truck and Five more speakers I think it was a short sighted decision as I would have been a loyal customer if they were trustworthy. Bottom Line DONT SHOP AT VISIONS there price guarantee has NO VALUE