ever since my furnace and A/C unit were installed new, I have had problems with them on an annual basis. After the warranty expired, it has been a pattern that new problems developed shortly after their service visit. I recently found out that a great deal of the problems stemmed from an initially badly placed drip tray (so close to the heating coil that it melted and caused leaks in my basement and eventually burned out 2 blower motors)They repaired each time at my expense (thousands $), never fixing the initial problem. This past time they replaced my igniter, the blower motor developed a familiar noise. Suspecting foul play or stupidity, I managed to discover a cloth and a crumpled piece of paper in the furnace that can only get in by having the door unbolted. It is my strong belief that I have now proven the pattern of new problems as either sabotage or poor servicing). Obviously they deny it but the evidence speaks for itself this time. I deeply regret choosing them to install the equipment and feel foolish for letting them re-enter my home to make work for themselves so many times. They even had a guy that was unable to tell the difference between a good fuse and a blown one (he told me if the meter goes buzz it means the fuse is blown, which is the exact opposite of how a continuity meter works)They have been consistently poor in fixing anything, only applying bandaids until the next problem. In one of our last conversations, the owner, Bruce suggested that I pay for a whole new furnace to replace the one he suggested i install in the first place- MORE make work business!!!! AL at my expense!! I find the to be unethical, ill-trained and opportunistic at best, at worst they are a cowboy outfit out to bilk the public into giving them as much money for nothing as possible.
- Company Response
I am disappointed to see this review as it is completely different from the account of this client that we have on file. Our other reviews better indicate our company's performance.