Builder-installed furnace broke down and needed parts replaced.
Short story: Brent with Shiftair is responsive, efficient, friendly and patient! He installed our AC and fixed our builder-installed furnace. Very satisfied with the work and would highly recommend his services. Long story: One of the two furnaces our builder installed broke down on a Saturday during a cold snap. I phoned Shiftair and was immediately greeted by a friendly lady on the phone. We weren't cold thanks to the second furnace but worried about waiting til Monday from a safety standpoint (newbie homeowner vivid imagination = thoughts of natural gas build-up, dramatic explosions, ya know...). She told me Brent would call me right away to discuss which he did! He assured me it was safe to leave it til Monday but if I would feel more comfortable, he could instruct me how to turn off the broken furnace. I said 'yes please' and he very patiently and effectively told me how. Called me early Monday morning exactly when he said he would and arrived a bit later, again when he said he would! No waiting. He worked quickly and effectively to fix our furnace. We've had no problems since! Thanks Brent and the nice lady on the phone :)
- Approximate cost of services:
- $600.00
- Company Response
Maya,
Thank you very much for the great review. We are glad to help and we really try to answer the phone in a very efficient and professional way where no phone call is missed. We didn't need you to panic about the gas smell as that is nothing that we want to mess around with, I hope that we can continue to help you in the future with anything that you might have for service or and other hvac needs. Thanks again for your continued business.