Bought two beautiful ceiling Crystal lamps from your store, our Sales Rep Mona was extremely helpful. One lamp was on back order for over 6 months, once the lamp arrived and we installed it there was a defect with the lamp. The dome kept sliding off making it extremely dangerous. Once back at the store we were very impressed with the service we got. We were served by Kishon and Romeo. Not only were they concerned about our safety but we got a full refund and were even offered a discount on our new lamp. With the impressive service got we went back to Mona and bought a beautiful King size bed and mattress, unfortunately our mattress is on back order, hope I won't have to wait too long for our bed to get delivered. Thank you Mona, Kishon and Romeo, it's people like you who make this company better than their competition.