On a cold Sunday morning in February my wife woke me up at 3:00am to tell me that the furnace was making a terrible noise and that the temperature in the house was below 15 degrees. I waited until about 9:00am before trying to locate someone that was able to repair our furnace. I phoned a number of companies and most of the time all I could do was speak with a person that knew nothing about furnaces but would send out a repair person with an unknown cost. The only company that returned my call with an actual technician was Arpi's. He was able to help me diagnose the probable cause and an approximate cost to repair it. It was such a pleasure to speak with someone that knew what they were talking about. My problem was handled very efficiently.