We had been with an alarm co for over 15 years, dutifully paying an ever increasing monthly fee, and never receiving any sort "value added" advice or service. When we approached them about upgrading from our hard telephone line based system, we were unimpressed with their proposal: large up front costs, and not even an app-based solution....for that, would have to pay an even higher up front fee! We got the message, and began the search for a new security partner. CSP emerged as a wonderful alternative, with Heather being a very pleasant person to deal with, taking time to explain everything to my wife who had taken the lead on this issue for us, and then Rabah, the Installation Tech, who absolutely astounded us with his professionalism and thoroughness. Rare is it that one has an experience with an onsite technician where the person is knowledgable and incredibly generous with his/her knowledge and time in a way that makes one feel as though their business is truly valued; in fact, rare is it that techs even show up "onsite" anymore. This Canadian Company excels at being different by doing things the way we remember them being done, the way we want them to be done, and should be rewarded for doing so with our business. While we are brand new customers.....we would highly recommend this company for anyone looking for a reputable, customer-focused, Canadian-based and Canadian-owned company for their home security needs.
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- Company Response
Thank you very much for the positive feedback and taking the time to give us such an excellent and thorough review!
We are happy to hear you had a great experience with our company.