I would never use the company for a renovation again. The designer was the only good thing that happened on this project. The installation kept taking longer and longer because they had one installer for the cabinets and he was ill and kept rescheduling to complete the installation. The pot drawers still do not close properly and have to be fixed manually on a regular basis. The roll out drawers in the built in pantry keep slipping off the track because the width of the area was not measured properly. We asked for the ceramic tile installers to install tile on the backsplash and down to the floor behind the stove. We provided that tile and were told it was sufficient to complete the job. It was not. There is a space 2' x 2' that has no tile. My husband was home at the time and went and got more tile and by the time he came back the Tigers were gone. When I phoned andro s they basically did it wasn't their problem and gave me the tilers phone number as they had contracted it out and I phoned day after day and week after week and they never retipurned my calls. I believe that andro told them not to call us back. When I complained and held back $500 until the flaws in the cabinets were fixed etc their project manger called me at my place of work and yelled and me and threatened me that old better pay the rest of the money. Keep in mind the job was $12000 and I had held back $500 at the end for the fixes I had already requested and they had agreed to were fixed. Then one of the owners called me and she talked over me and wouldn't let me speak and blamed the delays on my husband and I and said we kept rescheduling which was completely untrue and it was them because their one lone available installer got ill and apparently they had o one to replace him. I ordered desert Sand oak cuboards and within a year they had darkened in colour so much they do not match the non oak desert sand trim around them. I decided on this company because they installed Canac kitchens which were considered at the time a really good quality product. I had this Reno done in 2003 and and I now have to look at either replacing the kitchen again or refinishing the cupboards by sanding and restaining them or painting them. Something I didn't think I would have to do. One of the cupboard doors cracked around the inside hinge and I had to fix it with glue and the door that covers the hidden bread board and knife drawer the frame screws are stripped and I can't use it as its falling apart. Horrible workmanship and being bullied by this business left a bad taste in our mouths. I was surprised to see that they are still in business.
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- Company Response
Hello Pat - it is unfortunate that you did not have a good experience with Andros. The company is under new ownership since your renovation 14 years ago in 2003 and we pride ourselves on excellent design and great workmanship. If there is anything we can do to help you please feel free to reach out to us at your convenience.